Harness Customer Feedback And Transform Your Strategy

At TSI, we firmly believe that customer survey data should serve as the cornerstone for strategic decision-making, aimed at elevating the overall customer experience and optimizing organizational performance. With this philosophy at our core, we design our reports, analyses, and improvement tools to empower businesses in leveraging customer feedback effectively. Our goal-oriented approach ensures that every insight gleaned from surveys translates into tangible actions that drive meaningful enhancements across all touchpoints. By prioritizing the alignment of survey outcomes with strategic objectives, we enable our clients to not only meet but exceed customer expectations.

With our solutions, you can gather customer information and monitor and act on consumer feedback. Contact us for further details on our customer surveys.

“The Survey Institute was able to show us through advanced statistics where to focus our improvement efforts. The areas identified by The Survey Institute would not have been the traditional areas of focus. Our traditional focus would have gravitated toward the lowest scoring items, and in the case of our credit union, the lowest scores were not the key drivers of member satisfaction. Consequently, the Illinois State Police Federal Credit Union directed its training of staff on these key issues.

This information was incredibly helpful during my tenure as CEO and helped us to regain our growth momentum, by returning to and exceeding our membership growth goal of 10% in the year following the survey. This was possible because we knew the critical product and service needs of our existing membership and in so doing the desires of potential members. We also saw our assets increase the next year by 7% after 2 straight years of no growth. There is no doubt in my mind that we turned a corner after the survey from The Survey Institute because we were in possession of critical information that we would not have had without the survey.”

– Richard L. Hurt

CEO, Illinois State Police Federal Credit Union